Well-versed in Database and programming languages. Appropriately dispatch service calls, in a timely manner to the corrected groups. Created and updated data of clients in CRM. Headline : Computer Science, CompTIA A+, CCNA, MCSE and Red Hat Certified Engineer. Resumes for this position highlight such responsibilities as developing a complete network in the client/server environment from scratch, configuring and maintaining wireless routers, and scheduling and restoring weekly and monthly backups related to all servers and drives through semantic execution apps. Created and maintained the IT major incident and outage report. Work closely with development team and install the development related tools. Configure, Setup, and troubleshoot Video Conference Calls (VTC) Polycom and provide VPN support. Works closely with Windows 2003 & 2008 Servers to insure both servers were always up, monitored and updated to the latest Windows updates. Removed users from Lync email listing using Microsoft Lync server 2013. Information Technology (IT) Resume (Text Format) Make sure you choose the right resume format to suit your unique experience and life situation. Maintaining the case tracker on daily basis via incident management tool. Setup multiple platform workstations (Windows 9X, ME, 2K, XP and Macintosh OS 9 and OSX) to test hardware and software compatibility. Junior IT Help Desk Support Resume. Operated as field technician throughout New York City Area: Upper East Side, Upper West Side and Flatiron locations by troubleshooting issues submitted via the ticketing system, Supported 118 sites throughout the Los Angeles Metro Region; trained IT staff; headed the help desk. This position required extensive research in FDA requirements. February 2009 – July 2012 . 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Replaced many types of hardware: keyboards, LCD screens, RAM, HDDs, speakers, mice, power sources, etc. Managed a foreign team of 16 personnel in India that comprised of real time supporters (RTS) and SAP Basis supporters on daily operations and developments. Built and established key relationships and liaised effectively with senior management, staff and customers to ensure the timely completion of projects while also training end users. Your Desktop Support Engineer resume objective must be short, concise, and direct-to-the-point. Todd N. Greenwood 1967 Murphy Court Los Angeles, CA 90017 Phone: 951-824-6191 Email: tdgreenwood@anymail.com Career Objective: To work as a Desktop Support Engineer with "RapidConnect," and provide technical support, and training to users utilizing my troubleshooting experience and knowledge of computer systems. Provided server, network, and end-user support for over 30,000 employees in more than 1,000 facilities worldwide. 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