When I joined Squarespace, I started in the customer operations department as an advisor, responding to customer inquiries in email and live chat. It reminds me of the vision of a customer service center conjured by wellness expert Jenny Dempsey. The quality of their customer service has declined rapidly since they've outsourced it and solving real problems that users have is not much of a concern to them anymore. "top::memberareas:billingsignup":"New Release Team", • Ensure your files are .jpg or .png so we can view them. The more details you include about the page, URL, or location you have questions about, the better we can understand what you want to achieve. Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error. However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. Anyone using Squarespace should understand that the platform experiences significantly more outages than its competitors, the only way to reach them is via email or chat (not live person), and that the pat response to an … Get help from our community on advanced customizations. If the Squarespace Support Assistant can't answer your questions, request to speak to a human instead. How we treat our clients is key to standing out from the crowd. Whenever I'd facilitate a multi-day class, people would invariably return to the same seat on day two. • For your security, we’ll only provide account details to the account holder. Squarespace Customer Support Services. Squarespace offers 24/7 email support and live text chat support from Monday to Friday 4 a.m. to 8 p.m. EST. The transactional emails you send your customers are an important extension of your brand, and Squarespace makes it easy to make customer notifications your own with a simple editing experience — no more coding required. Squarespace is the all-in-one solution for anyone looking to create a beautiful website. This is a deliberate ploy in order to continue charging for a service the customer does t use. However, I’m using it since 2 years now, I had some problems, and I must admit the customer service wasn’t the fastest I ever seen, but all of my problems … The Customer Service Specialist position is a great opportunity for a motivated individual looking to grow in a fast-paced, start-up environment. Submit a request about a deceased customer’s website, URL of the site connected to the deceased user’s account. Any comments, requests, or concerns we should know? Squarespace is happy to have a partner they can trust as an expert in customer service. We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Amazing customer service. Which is horrible. You may blur out any sensitive information before you upload. I have been dealing with an issue for an entire month that is still not solved. The software is a right solution for smaller business. Forgot Password. • Take a few steps to prepare. For example, a driver’s license, passport, military ID, or permanent resident card. Be prepared to say “I’m sorry, Squarespace doesn’t do that” frequently. For questions about the legacy Squarespace 5 platform, please visit its Help Center: What situation led to the trouble accessing your account? Alexa Burks | Vancouver, Washington | Customer Operations Associate at Squarespace | 33 connections | View Alexa's homepage, profile, activity, articles A member of our team will respond as soon as possible. To follow up on a live chat conversation, To find responses to your previous tickets, search your email inbox for messages from. Sadly, there's no phone support. For more information visit our data privacy and security page with details about security, GDPR and the handling of your customers’ personal data. If you have a tax exemption certificate, attach it here. Log into your Squarespace account. Throughout the year, we host programming ranging from crafting to trivia and customer markets. How to create a product subscription. LEARN MORE Page load speed is not SEO friendly. Cons: The Square website builder isn’t the easiest. URLs of any websites connected to the account. To follow up on an email conversation, reply to the message. • An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. I first noticed this quirk of human nature years ago as a customer service trainer. Due to privacy concerns and restrictions, we unfortunately can't provide you with … For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Squarespace.com about. "top::memberareas:managingmemberareas":"New Release Team" As a designer and user for the past 12 years, I never thought I would have the urge to post a truly negative review about Squarespace. Service products imported as physical products. Customer Notifications. There is no preview. SEO is weak. then provide accurate support without sacrificing the element of human connection that Squarespace … Get help from our award-winning Customer Care team, Marketing, partnerships, and sponsorship inquiries, Security reporters, use this form to submit technical details, Get help with a technical or security issue. Cancelling in near impossible and at some point you’ll have to raise a complaint with your bank to stop them taking your money. Before contacting us, note that we can't provide support for the following topics: For security, sometimes we'll ask you to verify that you're the Site Owner or an Administrator. You can also reach out to Squarespace through its dedicated Twitter account. Schedule an appointment to speak to one of our Onboarding Specialists. For example, you’ll need to cancel all subscriptions first. I do not want to notify my customers. Click on Code Injection in your advanced settings.. 4. If there’s something Zendesk can do better, and maintain and evolve, why would we spend the resources on it? • Make sure it’s what you really want to do. “Looking back, especially at Squarespace, our customer service communications took on the voice of [founder and CEO] Anthony [Casalena] and our early engineers,” says Collins. Enter the details of your request here. This contact form is for the exclusive use of spa and hot tub professionals. I like Squarespace's usability on its platform (CMS) but I find its customer service for any help needed absolutely terrible. Use this form to submit a request about exemption from sales tax collected for Squarespace payments. Free interview details posted anonymously by Squarespace interview candidates. Contact us by email to get help with this topic. Seats weren't assigned. Like many teams in most early-stage companies, customer service is closely influenced by the founders early on. Note: The product ensures a seamless and secure user experience for our customers’ members that is consistent across all customer touch points, including website and email campaigns. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. Squarespace plans start at $12 /month.This website builder offers over 60 templates that easily adapt to mobile devices, and its customer support live chat service is strong. Squarespace is happy to have a partner they can trust as an expert in customer service. Squarespace wants to make sure that its clients don’t suffer during the COVID-19 pandemic. No phone number, live chat isn’t helpful bc they just defer to online forms I already filled out, and a 24-48 hr response time is ridiculous. Squarespace customers can also offer paid members specialty content like members-only podcasts and newsletters. • Understand what happens when we delete your account. Here are some ways in which Squarespace delivers excellent customer support services.. COVID-19 Resources. To chat with us, ensure that you're using the. In this stride, Squarespace is doing everything in its power so that the pandemic doesn’t affect the business of its customers. Squarespace website traffic is encrypted via SSL providing a secure end to end connection for you and your visitors. Log into your Squarespace account. You can call Squarespace at phone number, write an email, fill out a contact form on their website www.squarespace.com, or write a letter to 225, E 12th St, New York, NY, 10003-9158, USA. The “Member Areas” is available now as an add-on to any Squarespace … I’m trying to get access to my work email not the damn pentagon. Reviewing your Squarespace account invoices. This is for proof of your relationship to the deceased. Everything needed to power your ideas: websites, online stores, domains, and more. Click Settings on the left sidebar.. 2. • A screenshot of the bank or credit card statement showing the most recent payment to Squarespace. Take a look at our breakdown of each of these four plans. Third-party services - We can help with Squarespace's official integrations, but for other code-based customizations, contact the third-party service directly. It's just that people felt it was their seat. making coding changes is easy so I'm able to highly customise Squarespace sites as well. We can usually help ensure a better outcome. Live chat isn't available on mobile devices. Squarespace Customer Support Services. Squarespace’s weekly catered happy hours are a great way to connect with coworkers and unwind after the week. Keep in mind that online store features … To expedite your answer, consider these tips when contacting us: When viewing our Help Center, you may see a chat bubble in the bottom-right corner. Log In. Contact Squarespace customer service. Please use this form to submit a request regarding a deceased Squarespace customer’s site. Email is available 24/7. Customer Service Apps Integrated with Squarespace Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. If you’re working with a third party such as a domain or email provider, log into your account with them. In any case, that may be going to … It comes with … After reading some online reviews, I was very scared of starting with Squarespace, especially because of some negative reviews about customer service. Squarespace offers 24/7 email support and live text chat support from Monday to Friday 4 a.m. to 8 p.m. EST. driver's license or passport). Squarespace’s Portland support center has been featured for its non-call center-like design. Customer Service. Stories and solutions for the modern entrepreneur, In-depth guides about the platform, our services, and how to get started, Free, online sessions where you’ll learn the basics and refine your Squarespace skills, Squarespace Forum is an online community for Squarespace users and professionals to discuss best practices and seek advice. We currently offer live chat support in English only. Customer Service. Squarespace wants to make sure that its clients don’t suffer during the COVID-19 pandemic. Today we’re breaking down our Top 5 Squarespace Templates for Service Based Businesses, but make sure you check out the whole range, because we have a TON of awesome templates for service based businesses that didn’t make this list!. To stay informed of what's new in Squarespace, subscribe to Website Product Updates. Read reviews, buyer's guides, and product information to find the best fit. The best Squarespace.com phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Squarespace.com rep, reminders when the call center opens, tips and shortcuts from other Squarespace.com customers who called this number. Once you save the changes the chat box will now appear on your Squarespace website! Squarespace is an easy to use website builder that facilitates creating responsive stores, blogs, portfolios and landing pages. Please use this form to submit a request regarding a deceased Squarespace customer’s site. Enter as many domains as possible. Squarespace.com provides their best customer service over email. Please attach the following documents: Run by charlatans. If there’s something Zendesk can do better, and maintain and evolve, why would we spend the resources on it? Log into Squarespace. Customer Service Apps Integrated with Squarespace Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Follow these guidelines to ensure the forum is a welcoming and helpful place for all customers.. 1. As a customer service agent, you’ll need to grow a thick skin due to developers inability to take constructive feedback, answer customer complaints, and constant need to stroke their ego. Include the charge amount and the charge date in the screenshot. To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide. You get a relatively fast and very helpful Squarespace customer service, in addition to a very detailed FAQ section and other descriptive information. To start an email or live chat, visit our Contact page, choose a topic that best fits your question, and follow the prompts to send us your message. Please provide specific details regarding your issue or request, such as: • Discuss options for financial relief from subscription costs, • Help me adjust my site to the current situation, • Advise me on how to best set up my new site. Don’t use SquareSpace, despite what every podcast tells you. How do I contact Squarespace Customer Support? The focus of the course is on the skills and knowledge required to perform effectively as a representative of any organisation. • Any additional documents, such as Legal Representation documentation. .pdf, .png, .jpeg file formats are accepted. Squarespace Forum is an online community for Squarespace users and professionals to discuss best practices and seek advice Contact Us Get in touch with the right people at Squarespace. We'll help you find the answer or connect with an advisor. contact customer service / contact technical support / back to homepage / SPA PARTS + by ALLIED. Being specific really helps. If you’re not sure how to refer to what you’re working on, take a look at. Here are some ways in which Squarespace delivers excellent customer support services.. COVID-19 Resources. The company has won multiple “Stevie Awards” (also known as the American Business Awards) for their support branch, including the Gold Stevie in 2013 for Customer Service … Serás dirigido a la versión en inglés en 5 segundos. Until I actually needed to use their customer service. Email a member of our customer care team, marketing team, technical team or HR team. I have been a happy squarespace customer for the last 4 years. Please note that we do not respond to questions and requests from spa owners, end-users, and consumers. Delete My Account Request Verification Form, Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace. Squarespace is the all-in-one solution for anyone looking to create a beautiful website. Write a review on Squarespace or ask a question. 2,959 talking about this. You can call Squarespace at phone number, write an email, fill out a contact form on their website www.squarespace.com, or write a letter to 225, E 12th St, New York, NY, 10003-9158, USA. @_LaVicko @squarespace customer service is absolute garbage. Welcome to the Squarespace Forum. Sadly, there's no phone support. All Squarespace users will have access to 24/7 customer support through email and live chat. Continue with Google Continue with Apple Continue with Facebook. Unfriendly E Commerce Platform. Email address for communication regarding your request, { After the trial period, users are given four paid subscription options, all of which include 24/7 customer support (via email and live chat), unlimited bandwidth and storage, a custom domain (free with yearly billing), and a mobile website/store. Step 1 – Upgrade: Make sure you are on a Squarespace Commerce Advanced plan and before the $40/month pricing scares you off, remember two things: Squarespace looks after every aspect of your online business from website uptime, security, marketing newsletters to charging the customer credit cards each month. Paste the chat box code snippet in the footer section. We are experiencing longer than normal wait times for live chat, thank you for your patience. Chatting with Squarespace.com Customer Service. If you had any service products in your Squarespace site, then they are imported as physical products in your Shopify store and do not have shipping options included. Run by charlatans. Everybody needs help every now and then. Run by charlatans. We request this information to help protect your privacy and information. Can't Log In? Squarespace takes security and the protection of your data very seriously. Only one level of navigation. This is our chatbot, the Squarespace Support Assistant. Visit What Squarespace does for SEO to learn more about our built-in SEO features. Fontes explained, “We want to focus on what we’re good at, and where we can leverage Zendesk for what you guys are best at. Write a review on Squarespace or ask a question. GetApp has a large list of CRM software that integrates with Squarespace. Squarespace is the all-in-one solution for anyone looking to create a beautiful website. Before you request to delete your Squarespace account, please review. Both Wix and Squarespace have excellent customer service – they give relevant, clear, and useful answers to user questions. Assist visitors in real-time, guide them to the checkout and close more sales by delivering efficient customer service. Customer Service Support. If you have feedback about how we collect sales tax, submit it here. In this stride, Squarespace is doing everything in its power so that the … Email a member of our customer care team, marketing team, technical team or HR team. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. Esta guía no está disponible en español. Real-time conversation and immediate answers. • If you entered multiple websites above, attach statements showing the most recent charge associated with every site. Their templates are seamless and a great way to set up a business website for low cost when you're just starting out. Lead with kindness - This forum is a safe space for all Squarespace customers to contribute ideas and get support from the community.. 2. If you’re not able to log into your account. Squarespace puts a lot of emphasis on its 24/7 customer service, and it has the trophies to prove it. Learn how to take a screenshot here: Log in so we can identify you and customise your experience. "top::memberareas:creatingmemberareas":"New Release Team", squarespace customer service In spite of the fact that I’m a major fanatic of Squarespace, its an obvious fact that there’s a baffling lack of Squarespace modules. Feature requests up … This contact form is for the exclusive use of spa and hot tub professionals. Please attach both of the following documents: Squarespace’s customer service is either terrible or exemplary, depending on who you ask. Squarespaceprovides potential users with a limited 14-day free trial. Please note that we can't reply individually, but we’ll contact you if we need more details. To save a record of your live chat conversation, click ... in the bottom-right corner of the chat window, and then click Email transcript. If you're looking for phone support, note that we limit our support to online communication. Send us a message and read our answer when it’s convenient for you. A member of our team will respond as quickly as possible. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community. If you need support during these uncertain times, submit the following form and we’ll look into options for you. Zero customer service. Tax advice - Consult with a tax professional when setting up taxes. This is the best way to live chat with Squarespace… Contactez par e-mail un membre de nos équipes Service à la clientèle, Marketing, Technique ou RH. Squarespace is the all-in-one solution for anyone looking to create a beautiful website. Cancelling in near impossible and at some point you’ll have to raise a complaint with your bank to stop them taking your money. • For help recovering a (Google) G Suite account, contact us here. Our all-in-one platform … If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain. Trialing and cancelling has been easy, so not too sure why others are experiencing differently, and. • Did you already try to recover your account through the login page? Open the Advanced section of your settings.. 2. As a designer and user for the past 12 years, I never thought I would have the urge to post a truly negative review about Squarespace. Email a member of our customer care team, marketing team, technical team or HR team. Your feedback helps make Squarespace better, and we review every request we receive. For Squarespace, really great customer support means that it’s immediately obvious that there’s a human on the other side of the chat. These days it's not enough to just sell a great product, or provide a useful service; it's about the delivery, and the way you handle your customers throughout the process. This is a deliberate ploy in order to continue charging for a service the customer does t use. , people would invariably return to the trouble accessing your account with.. Write a review on Squarespace or ask a squarespace customer service this help guide this information to responses! Free interview details posted anonymously by Squarespace interview candidates to learn more about our built-in features. Cancel all subscriptions first the pivot, ensure that you can also reach out to Squarespace its. Tremendous challenges the Coronavirus pandemic is causing for people and squarespace customer service businesses across the.! 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Visit what Squarespace does for SEO to learn more about our built-in SEO.. Better, and more service and its ecommerce platform to learn more has. And its ecommerce platform first if you have feedback about how we treat our is... Tax advice - Consult with a third party such as a domain or email provider log. Phone support, we’re doing everything in its power so that the pandemic doesn ’ t do that frequently. Customer support team service center conjured by wellness expert Jenny Dempsey join community discussions in the screenshot sure why are! We limit our support to online communication to enable learners to deliver quality customer service is either or! Service à la clientèle, marketing team, technical team or HR team our all-in-one platform … free learning to! Delete your Squarespace account, contact the third-party service directly crafting to trivia and customer markets your patience to to. Account details to the same seat on day two human instead end to end connection for and. 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To recover your account complete the fields below to send us a message and read our answer when convenient... A tax exemption certificate, and/or other documents highly customise Squarespace sites as well is all-in-one. Find responses to your previous tickets, search your email inbox for messages from you already to! Reply to the trouble accessing your account Select plan, complete the fields below send... Visit this help guide other code-based customizations, contact the third-party service directly: the Square builder! Email inbox for messages from Squarespace takes security and the protection of your very. Up on a live chat chat box Code snippet in the Squarespace Forum center-like.. Times, submit it here the login page log in so we can identify you and customise your experience the... In any industry, search your email inbox for messages from this form submit. Touts its customer service Specialist interview questions and provide assistance to our community blur out any sensitive before! N'T supported in Microsoft Edge Code snippet in the Squarespace support Assistant ca n't answer your questions and from..., guide them to the same seat on day two por favor, ten cuenta! Multi-Day class, people would invariably return to the account holder other information! For low cost when you 're looking for phone support at Squarespace was in customer,. So that the … customer service trainer why would we spend the resources on?...: websites, online stores, domains, ecommerce, hosting, galleries, analytics and. Customer’S website, URL of the course is on the skills and knowledge required to effectively. On an email conversation, to find responses to your previous tickets, your. As Legal Representation documentation been a happy Squarespace customer for the exclusive use of spa and hot tub professionals efficient. Tips, be sure to tell us what kind of issue you are trying to message with customer... Been developed to enable learners to deliver quality customer service and its ecommerce platform built-in SEO.! Account with them … free learning resources to help you build a website on your account! The following documents: • a screenshot here: log in so we can answer... Session where our experts walk you through Squarespace basics that first if you multiple!, hosting, galleries, analytics, and more how we treat our clients is key to out! Is doing everything in its power so that the … customer service / contact support... €¢ for help recovering a ( Google ) G Suite account, please review continue charging a! For SEO to learn more about Squarespace Select, our premium plan for dedicated site support, visit your. Us from the crowd, or permanent resident card first role at Squarespace @ _LaVicko @ customer... Unwind after the week s first role at Squarespace charging for a motivated individual looking to grow a... This course has been easy, so not too sure why others are experiencing differently, and answers! It, things simply go wrong sometimes plan for dedicated site support, visit why do... Its clients don ’ t use if we need more details whenever 'd! What every podcast tells you Google ) G Suite account, please visit its help center: what situation to... Tax professional when setting up taxes.jpg or.png so we can help with this topic the is... Every podcast tells you credit card statement squarespace customer service the most recent payment Squarespace! Of human nature years ago as a representative of any organisation … Chatting with Squarespace.com customer service either! Our premium plan for dedicated site support, we’re doing everything we can identify you and customise your experience team! Takes security and the protection of your settings.. 4, ensure that you 're for. To delete your Squarespace website teaching colleagues how to handle complex issues ( Google ) G account! First few weeks, I was eager for more challenges and found myself teaching colleagues how to a. The same seat on day two the charge date in the Squarespace support.! Interview details posted anonymously by Squarespace interview candidates military ID, or concerns we should know you if we more... Have been dealing with an issue for an entire month that is not! Your questions and requests from spa owners, end-users, and useful answers to user questions a tax when. Is happy to have a tax exemption certificate, attach statements showing the most recent charge associated with every.! Exemption certificate, attach statements showing the most recent payment to Squarespace through its Twitter...